Support Centre

We're here to support you

The HBA forums are a comprehensive resource to help you with any questions you have. If you need further help then please contact us directly

HBA Discussion forums

Join in and learn from thousands of our past and present HBA course participants.

Here you’ll find many previous questions which have been asked  by other learners and answered by our assessors.

If your particular question has not been asked previously you can easily post a question and it will be answered quickly.

This should be your first ‘port of call’ if you run into any tricky questions or require help. Questions will be answered within one (1) business day.

Below is a tutorial on how to use our Online Discussion Forum. The example shown is for our Children’s Services courses.

To access the Discussion Forum, please select your course category below:

If you’ve forgotten your log in details, please email [email protected] and our enrolments team will reset them for you.

Other ways to get support

Email support

Email support is available and you can ask for help on anything; from workbook questions, feedback duration and general enquiries about your course.

Remember, most questions have been answered on the Discussion Forum so be sure to check there first.

To access our email support, please contact:

For all qualifications (excluding Children Services): [email protected]

For Children Services qualifications:  [email protected]

For Intensive Delivery Learners, you have access to your Trainers email. Feel free to contact them directly if you have any queries.Please note that questions will be answered within two (2) business days.

Telephone support

For telephone support please call HBA on: 1300 721 503

Please be mindful that we have many thousands of learners enrolled in our courses; therefore it is important your phone conversations adhere to our guidelines by only asking direct questions, single questions, assistance with searching forums or feedback status.

Please note that calls will be returned within 2 (2) business days.

Would you rather a tutorial in-person?

We offer 1 hour Face-to-Face tutorials to our Learners. These cost $50 per hour and are available on request. To schedule a tutorial session, please contact our customer service team on 1300 721 503.

Student portal

We have a student portal specifically for those currently enrolled into:

  • BSB41419 Certificate IV in Work Health and Safety
  • BSB51319 Diploma of Work Health and Safety

If you’ve forgotten your log in details, please email [email protected] and our enrolments team will reset them for you.